Route Service Representatives (RSRs) are often the face of a company, regularly engaging with customers, and showcasing new products and ideas. Often their schedules may not always allow for off-site meetings or full-day professional-development opportunities. However, they might be able to spare an hour to join a virtual event that facilitates knowledge sharing with other sales and service professionals.
TRSA’s Marketing, Sales & Service Network Connections is a one-hour virtual roundtable designed to bring together service and sales teams to exchange ideas and information. The event will begin with a 20-minute kickoff by Ray Shabadarian, director of service consulting, Performance Matters, a consulting firm that specializes in aligning and planning for sales and service teams.
Following the kickoff, we will break into virtual roundtables for the remaining 40 minutes. Each room will have a facilitator to guide discussions among sales and service managers, route sales reps, and marketing and sales team members of all levels. This format will provide a platform to discuss successful strategies, address pain points and share best practices in direct selling.
“We understand that many service reps and managers can’t take much time away from their customers,” said Susie Jackson, senior director of marketing communications at TRSA. “We designed this one-hour virtual roundtable to allow those in the field to experience and participate in information sharing with other RSRs and sales teams.” Jackson added that marketing and sales teams will find the roundtable a good opportunity to hear what is going on in the field.
Shabadarian added that, “With busy schedules, a virtual roundtable session is a fantastic opportunity to learn from each other and review strategies for improvement with minimal disruption to our daily routines.”
The networking roundtable will be held on Tuesday, April 22, from 1-2 p.m. EDT and is free for all TRSA members. Click here for details.
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